Corporate
or business blogs provide a special kind of communications that has, until
recently, been missing. For me it is at the very heart of effective
communications, and I continue to be amazed by those who steadfastly resist the
idea.
External
blogs can be used to promote a company, its products and services, extend the
company's brand, build and strengthen outside relationships, provide a more
inside, look, and invaluable feedback.
External
corporate blogs can be used for marketing, product management, sales, PR,
hiring & recruitment. For communications, they can be used to
address a crisis or manage an important new product launch.
External
blogs play a very important role in raising a company’s search engine rankings
by providing continually updated content and incoming links. Where
websites are static and rarely updated on a daily, much less hourly basis,
blogs are dynamic and get updated often and drive interest in a site.
For the
outsider company blogs can provide direct access to the product manager,
customer service or even the CEO, a more of a personal connection to a faceless
corporation and the opportunity to provide feedback that will be heard.
Internally,
blogs can be used to provide company information, sustain company values and
culture among members of organization itself, such as employees, a specific
department or project, distributors and dealers. Knowledge blogs can provide
employees with information and insights related to their work, business
intelligence, an update on projects. Or they can be used to manage a
project itself, to collaborate or find answers to a specific set of issues,
such as employee health benefits. Because blogs (unlike email) are
archival, you can search blogs and use them as a repository of
information. When an employee changes jobs or leaves, the information
remains behind, where it can be searched, accessed and retrieved.
For all these reasons, I continue to be amazed by how reluctant most clients,
outside of those involved with the new technology, are to business blogging.
Corporate blogs are at the very heart of communications, and they are here to
stay.